COVID-19

Due to the ongoing situation regarding Covid-19, Society of London Theatre (SOLT) and UK Theatre member venues will be closed to the public, to help slow the spread of the coronavirus. 

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for. In a statement made on Wednesday 3rd June, Society of London Theatre (SOLT) and UK Theatre officially announced the cancellation of all performances until 26th July 2020.

If you have a booking for a performance originally scheduled for this period, please do not contact us. Over the next few days your  KX Tickets account will be credited the full amount including any fees, after which you can log in and rebook for a performance at a later date. 

To do this:

  • Select the date and time of the performance you wish to attend. 
  • The system will then ask you to log in using your email and password. **If you previously booked over the phone or in person please enter the email you provided at the time and click on ‘forgotten your password’, you will be emailed with the reset information.
  • On the checkout page tick the box asking if you want to use the credit on your account.
  • Double check the booking details and continue as normal.
 
Please note that at this time we have had to temporarily suspend our phone lines. We know this is not ideal, however If you do need to contact us please email, [email protected],  and we will get back to you just as soon as we can.
 
In order for us to serve our audiences the best we can, please do not get in touch if you have booked for performances after 26th July, unless you have been contacted by us in the first instance.
Please be reassured that if we have to cancel future performances we will be in touch. We will continue to provide updates as additional information becomes available.
 
Exchanges

During the Covid-19 pandemic, we have adopted a more flexible exchange policy. We will exchange your tickets to a different date or time of the same production or event, provided we are given at least 24 hours' notice. There is no charge for exchanging.

If you exchange, your original tickets will become void and can no longer be used for entry.

If you would like to exchange your tickets, please contact us at [email protected].


Updated 8th June