HOW CAN I BOOK TICKETS?
You can book directly with KX Tickets – click here or call 0844 815 7151
We are open from 9am until 9pm every day. Calls cost 7p per minute, plus your standard network rate.
I HAVE ACCESS NEEDS. WHERE SHOULD I SIT?
Rows AA-DD have step free access
HOW LONG IS THE SHOW?
The show lasts aproximately 2 hours, including one interval.
WHAT TIME SHOULD I ARRIVE?
All ticket holders should arrive at least 30 minutes prior to the start of the performance to allow time for venue staff to verify tickets and conduct bag searches.
WHERE IS THE THEATRE?
Troubadour Wembley Park Theatre is at, 3 Fulton Road, Wembley, HA9 0SP
Please check our Venue Info page for further information on how to access the venue
WHAT WILL HAPPEN IF I AM LATE?
Latecomers may not be admitted.
WHAT IF I NEED TO LEAVE THE AUDITORIUM DURING THE PERFORMANCE?
It may not always be possible to readmit patrons who leave the auditorium.
IS THE SHOW SUITABLE FOR MY CHILD?
The show is recommended for those aged 12 or over.
IS THE THEATRE FULLY ACCESSIBLE?
Yes – Access to the Stalls can be step free and the first three rows have no steps
CAN I TAKE PHOTOGRAPHS OR VIDEO INSIDE THE THEATRE?
For the safety of performers and the enjoyment of all audience members, photography and filming of any kind are not permitted.
IS THERE A CLOAKROOM?
There is a cloakroom on site. There will be a charge for leavig items in the cloakroom
IS THERE A BAR?
Yes there is a bar
WHERE CAN I PARK?
Wembley Park does provide parking on Non-event days (SSE arena or Wembley Stadium)
Currently there is no need to book
Over 3,000 spaces across multiple car parks
0 - 6 hrs - £1 per hour 6 - 8 hrs - £10 8 - 12 - £12 12 - 24 hrs - £24 lost ticket - £24 ( Red & Yellow car park only)
Secure and patrolled regularly Disabled Parking
Please visit the official Wembley Park Parking website for more info
WHAT IF I’M HAVING DIFFICULTY BOOKING ONLINE?
Please call our web helpline on 0333 320 1663. Alternatively, the onsite Box Office team can be contacted directly by emailing [email protected]
IS THERE A BOOKING FEE?
Tickets can be booked online for free but if guests wish to have their tickets posted or collected at box office there is a £1.75 charge on top of the whole transaction. Print at Home tickets would be free. If guests book over the phone there is a £2 charge per ticket.
WHEN WILL MY TICKETS ARRIVE?
If you book online and choose the ‘print at home’ option you can print your tickets immediately, without paying the dispatch fee. If you choose to have your tickets posted to you, your tickets will arrive no later than five days prior to the performance. If you book less than five days prior to the performance, you will need to collect your tickets.
HOW DO I ARRANGE REPLACEMENT TICKETS?
If your tickets have been lost or damaged, let us know as soon as possible. We are unable to post reprinted tickets, and you will need to collect them in person prior to the performance. Photo ID and the card used to book the ticket will be required to verify your booking. There is a charge of £1 per ticket for re-prints.
WHAT SHOULD I DO IF I HAVEN’T RECEIVED AN EMAIL CONFIRMATION?
Please check your ‘junk’ or ‘spam’ folders. If your confirmation email has been delivered to one of these folders, please add our address to your saved contacts. If you haven’t received a confirmation email at all, please contact us at [email protected].
WHAT IF I WANT TO EXCHANGE MY TICKETS?
We can exchange tickets if you contact us at least 48 hours prior to a performance, subject to availability. We can only exchange tickets for those at the same or at a greater value, and there is an exchange fee of £1.50 per ticket. We are unable to post exchanged tickets, and you will need to collect them in person prior to the performance. Please note that you will need to return the original tickets by post or in person before we can issue any exchanged tickets.
CAN I GET A REFUND FOR MY TICKETS?
Once you have purchased tickets they cannot be refunded, unless the performance has been cancelled or rescheduled. KX Tickets is not liable for adverse weather conditions, travel arrangements, or other factors that may cause you to request a refund.
CAN I BUY TICKETS FOR SOMEBODY ELSE?
Yes. Please provide the name of the person attending at the point of purchase. If the named ticket holder can no longer attend and somebody else will be collecting the tickets, please contact us and let us know. We will not be able to issue tickets to anybody other than the named ticket holder without their verification in advance.