HOW CAN I BOOK TICKETS?
We are open from 9am until 9pm every day. Calls cost 7p per minute, plus your standard network rate.
I HAVE ACCESS NEEDS. WHERE SHOULD I SIT?
Row A has step-free access
HOW LONG IS THE SHOW?
The show lasts 60 minutes, with no interval.
WILL THERE BE ANY AUDIENCE PARTICIPATION?
The audience are encouraged to get up and dance. The cast will be in the auditorium throughout the show.
WHAT TIME SHOULD I ARRIVE?
All ticket holders should arrive at least 30 minutes prior to the start of the performance to allow time for venue staff to verify tickets and conduct bag searches.
WHERE IS THE THEATRE?
Troubadour White City Theatre is on Wood Lane, W12 7TS
Please check our Venue Info page for further information on how to access the venue
WHAT WILL HAPPEN IF I AM LATE?
Latecomers will be permitted to enter at appropriate times in the show.
WHAT IF I NEED TO LEAVE THE AUDITORIUM DURING THE PERFORMANCE?
We are able to readmit patrons who leave the auditorium at appropriate times in the show.
IS THE SHOW SUITABLE FOR MY CHILD?
The show is recommended for all, but most recommended for children aged 0-5. Babes in Arms tickets can be provided for any child under the age of 12 months.
IS THE THEATRE FULLY ACCESSIBLE?
Yes – Access to the Stalls can be step free and row A has step-free access.
CAN I TAKE PHOTOGRAPHS OR VIDEO INSIDE THE THEATRE?
Yes. Photography is encouraged.
IS THERE A CLOAKROOM?
There is a cloakroom on site. There will be a charge for leaving items in the cloakroom. There will also be a buggy park.
IS THERE A BAR?
Yes there is a bar
WHERE CAN I PARK?
Westfield, which is a 5-10 minute walk away as many parking spaces but it does get very busy so leave plenty of time in order to find a space.
WHAT IF I’M HAVING DIFFICULTY BOOKING ONLINE?
IS THERE A BOOKING FEE?
Tickets can be booked online for free but if guests wish to have their tickets posted or collected at box office there is a £1.75 charge on top of the whole transaction. Print at Home tickets would be free. If guests book over the phone there is a £2 charge per ticket.
WHEN WILL MY TICKETS ARRIVE?
If you book online and choose the ‘print at home’ option you can print your tickets immediately, without paying the dispatch fee. If you choose to have your tickets posted to you, your tickets will arrive no later than five days prior to the performance. If you book less than five days prior to the performance, you will need to collect your tickets.
HOW DO I ARRANGE REPLACEMENT TICKETS?
If your tickets have been lost or damaged, let us know as soon as possible. We are unable to post reprinted tickets, and you will need to collect them in person prior to the performance. Photo ID and the card used to book the ticket will be required to verify your booking. There is a charge of £1 per ticket for re-prints.
WHAT SHOULD I DO IF I HAVEN’T RECEIVED AN EMAIL CONFIRMATION?
Please check your ‘junk’ or ‘spam’ folders. If your confirmation email has been delivered to one of these folders, please add our address to your saved contacts. If you haven’t received a confirmation email at all, please contact us at [email protected].
WHAT IF I WANT TO EXCHANGE MY TICKETS?
We can exchange tickets if you contact us at least 48 hours prior to a performance, subject to availability. We can only exchange tickets for those at the same or at a greater value, and there is an exchange fee of £1.50 per ticket. We are unable to post exchanged tickets, and you will need to collect them in person prior to the performance. Please note that you will need to return the original tickets by post or in person before we can issue any exchanged tickets.
CAN I GET A REFUND FOR MY TICKETS?
Once you have purchased tickets they cannot be refunded, unless the performance has been cancelled or rescheduled. KX Tickets is not liable for adverse weather conditions, travel arrangements, or other factors that may cause you to request a refund.
CAN I BUY TICKETS FOR SOMEBODY ELSE?
Yes. Please provide the name of the person attending at the point of purchase. If the named ticket holder can no longer attend and somebody else will be collecting the tickets, please contact us and let us know. We will not be able to issue tickets to anybody other than the named ticket holder without their verification in advance.
To see our full Terms and Conditions, please go to kxtickets.com/ticketing-terms-conditions