How can I book tickets?
You can book directly with KX Tickets – on this website or by calling 0844 815 7141
We are open from 9am until 9pm every day. Calls cost 7p per minute, plus your standard network rate.
What is the Running Time?
Approx 1hr 20mins. There is no interval.
What is the recommended age limit for this show?
Will there be any Audience Participation?
What Time should I arrive?
All ticket holders should arrive at least 30 minutes prior to the start of the performance to allow time for venue staff to verify tickets and conduct bag searches.
Where is the Theatre?
The Vaults Theatre entrance is located at Launcelot Street, SE1 7AD.
Please check the Venue Info page for more details.
What will happen if I am late?
Latecomers will not be admitted.
What if I need to leave the theatre?
Due to the nature of the Vaults Theatre it may not possible to readmit patrons who leave the auditorium.
Is the show suitable for my child?
The show is recommended for those aged 8 or over. Children aged 5 and below will not be permitted for this event.
Is the Theatre fully accessible?
Yes, there is access for wheelchair users and those who need step-free access.
Can I take photos in the auditorium?
For the safety of performers and the enjoyment of all audience members, photography and filming of any kind are not permitted.
Is there a cloakroom?
There is not a cloakroom on site.
Is there a bar?
Yes there is a bar
Where can I Park?
The closest parking is available at Upper Marsh, SE1 7ER.
What if I am having trouble booking online?
Please call our web helpline on 0333 320 1663. Alternatively, the onsite Box Office team can be contacted directly by emailing [email protected]
Is there a Booking fee?
Tickets can be booked online for free but if guests wish to have their tickets posted or collected at box office there is a £1.75 charge on top of the whole transaction. Print at Home tickets would be free. If guests book over the phone there is a £2 charge per ticket.
When will my tickets arrive?
If you book online and choose the ‘print at home’ option you can print your tickets immediately, without paying the dispatch fee. If you choose to have your tickets posted to you, your tickets will arrive no later than five days prior to the performance. If you book less than five days prior to the performance, you will need to collect your tickets.
How do I arrange replacement tickets?
If your tickets have been lost or damaged, let us know as soon as possible. We are unable to post reprinted tickets, and you will need to collect them in person prior to the performance. Photo ID and the card used to book the ticket will be required to verify your booking. There is a charge of £1 per ticket for reprints.
What should I do if I have not received my email confirmation?
Please check your ‘junk’ or ‘spam’ folders. If your confirmation email has been delivered to one of these folders, please add our address to your saved contacts. If you haven’t received a confirmation email at all, please contact us at [email protected].
What if I want to exchange my tickets?
We can exchange tickets if you contact us at least 48 hours prior to a performance, subject to availability. We can only exchange tickets for those at the same or at a greater value, and there is an exchange fee of £1.50 per ticket. We are unable to post exchanged tickets, and you will need to collect them in person prior to the performance. Please note that you will need to return the original tickets by post or in person before we can issue any exchanged tickets.
Can I get a refund on my tickets?
Once you have purchased tickets they cannot be refunded, unless the performance has been cancelled or rescheduled. KX Tickets is not liable for adverse weather conditions, travel arrangements, or other factors that may cause you to request a refund.
Can I buy tickets for someone else?
Yes. Please provide the name of the person attending at the point of purchase. If the named ticket holder can no longer attend and somebody else will be collecting the tickets, please contact us and let us know. We will not be able to issue tickets to anybody other than the named ticket holder without their verification in advance.
To see our full Terms and Conditions, please go to kxtickets.com/ticketing-terms-conditions
Please note you may be subject to bag checks whilst visiting Theatres and Cinemas in London. We thank you for your patience and understanding.