HOW CAN I BOOK TICKETS?
You can book directly with KX Tickets – click here or call 0844 815 7151
We are open from 9am until 9pm every day. Calls cost 7p per minute, plus your standard network rate.
I HAVE ACCESS NEEDS. WHERE SHOULD I SIT?
If you have any concerns regarding access we strongly recommend booking your seats in the Stalls.
The Galleries have no lift access, and very steep stairs to rows C and D.
For the Captioned performance on 15th May, we would recommend selecting seats diagonally across from the caption box, due to the nature of the space. Hovering your mouse over seats will show whether the seat should have a good view of the captions.
HOW LONG IS THE SHOW?
The show lasts 2 hours and 15 minutes, including one interval.
WILL THERE BE ANY AUDIENCE PARTICIPATION?
This is an immersive production, actors will be in the aisles but the audience will remain seated throughout.
WHAT TIME SHOULD I ARRIVE?
All ticket holders should arrive at least 30 minutes prior to the start of the performance to allow time for venue staff to verify tickets and conduct bag searches.
WHERE IS THE THEATRE?
Chamber, London County Hall, Belvedere Road, SE1 7PB. Please be aware the entrance to this part of London County Hall is on Belvedere Road.
Please check our Venue Info page for further information on how to access London County Hall.
IS THERE A CLOAKROOM?
Please be aware there is not a cloakroom on site. No luggage can be stored in the building for security reasons - please do not bring luggage to the theatre. Audience members will need to keep all belongings with them, and store them under their seat if necessary. For this reason, bags that do not fit comfortably under a single seat will not be permitted. All bags will be subject to searches by security.
For large bags, you may wish to use the Stasher.com bag-drop facility at the adjacent Premier Inn. They charge a minimum of £6, but you will need to book online as they don’t take payment on site. If you decide to use the Stasher.com bag-drop facility at the adjacent Premier Inn, please leave plenty of time to drop off your luggage, or you may miss part of the show.
WHAT WILL HAPPEN IF I AM LATE?
Latecomers may not be admitted.
WHAT IF I NEED TO LEAVE THE AUDITORIUM DURING THE PERFORMANCE?
It may not always be possible to readmit patrons who leave the auditorium.
IS THE SHOW SUITABLE FOR MY CHILD?
We advise parental guidance. Children under two will not be admitted.
IS THE THEATRE FULLY ACCESSIBLE?
Yes – Access to the Stalls can be step free as there is a lift from the street to the atrium, and a separate lift from the atrium to the chamber (stalls).
CAN I TAKE PHOTOGRAPHS OR VIDEO INSIDE THE THEATRE?
For the safety of performers and the enjoyment of all audience members, photography and filming of any kind are not permitted.
IS THERE A BAR?
Yes there will be a bar
WHERE CAN I PARK?
There are 3 car parks close to County Hall that you can pay for, but we would advise against using these as its very busy in central London. We suggest you use public transport where possible.
WHAT IF I’M HAVING DIFFICULTY BOOKING ONLINE?
Please call our web helpline on 0333 320 1663. Alternatively, the onsite Box Office team can be contacted directly by emailing [email protected]
IS THERE A BOOKING FEE?
Tickets can be booked online for free but if guests wish to have their tickets posted or collected at box office there is a £1.75 charge on top of the whole transaction. Print at Home tickets would be free. If guests book over the phone there is a £2 charge per ticket.
WHEN WILL MY TICKETS ARRIVE?
If you book online and choose the ‘print at home’ option you can print your tickets immediately, without paying the dispatch fee. If you choose to have your tickets posted to you, your tickets will arrive no later than five days prior to the performance. If you book less than five days prior to the performance, you will need to collect your tickets.
HOW DO I ARRANGE REPLACEMENT TICKETS?
If your tickets have been lost or damaged, let us know as soon as possible. We are unable to post reprinted tickets, and you will need to collect them in person prior to the performance. Photo ID and the card used to book the ticket will be required to verify your booking. There is a charge of £1 per ticket for re-prints.
WHAT SHOULD I DO IF I HAVEN’T RECEIVED AN EMAIL CONFIRMATION?
Please check your ‘junk’ or ‘spam’ folders. If your confirmation email has been delivered to one of these folders, please add our address to your saved contacts. If you haven’t received a confirmation email at all, please contact us at [email protected].
WHAT IF I WANT TO EXCHANGE MY TICKETS?
We can exchange tickets if you contact us at least 48 hours prior to a performance, subject to availability. We can only exchange tickets for those at the same or at a greater value, and there is an exchange fee of £1.50 per ticket. We are unable to post exchanged tickets, and you will need to collect them in person prior to the performance. Please note that you will need to return the original tickets by post or in person before we can issue any exchanged tickets.
CAN I GET A REFUND FOR MY TICKETS?
Once you have purchased tickets they cannot be refunded, unless the performance has been cancelled or rescheduled. KX Tickets is not liable for adverse weather conditions, travel arrangements, or other factors that may cause you to request a refund.
CAN I BUY TICKETS FOR SOMEBODY ELSE?
Yes. Please provide the name of the person attending at the point of purchase. If the named ticket holder can no longer attend and somebody else will be collecting the tickets, please contact us and let us know. We will not be able to issue tickets to anybody other than the named ticket holder without their verification in advance.
To see our full Terms and Conditions, please go to kxtickets.com/ticketing-terms-conditions