The following FAQs relate to KX Tickets venues directly. For external venue information please contact the venues directly by following the links on event pages.



For up to date information on the status of our venues and events please see our COVID statement.


If you have a question or wish to make a booking please use the form below to email a member of the KX Tickets team.

Access FAQs

KX Tickets can only sell accessible tickets for venues where we directly run the box office, these are:

  • London County Hall

  • Troubadour Wembley Park Theatre

  • Syon House and Gardens

To book access tickets for the following productions you will need to contact the venue directly. Links can be found on the individual show pages.

  • A Christmas Carol
  • Shen Yun
  • Sister Act

For any event / production at London County Hall Chamber, Troubadour Wembley Park Theatre or Syon House, you are can book access tickets by emailing

In your email please specify: 

  • The production you wish to attend.

  • Your preferred date and time

  • Your specific requirements. For example, if you need an aisle seat, level access, a wheelchair space, or you need to bring an essential carer. 


Our team will then make sure you get the best possible location in the venue

Most productions will offer a captioned or signed performance during the run. To find out if there is a performance scheduled please see the event page on our website.

Yes, however we do ask that you inform us when you book your ticket so the team can make the necessary arrangements before you arrive.

Most productions will offer a relaxed performance during the run. To find out if there is a performance scheduled please see the event page on our website.

Yes, though what is offered can change depending on the production. For more information on access rates for a specific production please email

KX Tickets operates as both a venue box office and a ticketing agent. Where we run the venue box office we are able to provide a full access service and have people in place to help you from the start of the booking process until curtain down on your chosen show, should you need it.

Where we act as an agent we do not have anyone on site who has the knowledge necessary to assist you. By asking you to book directly with a venue in these instances we believe you will get better service and have peace of mind once you make your booking.

Troubadour Wembley Park has two accessable car parking spaces.
There is no cost for these, however they must be booked in advance, please use the form at the bottom of this page to make an enquiry

Syon House and Gardens has a large carpark with designated disabled parking spaces.

London County Hall is located on a private road and unfortunately does not permit access for parking, drop off or collection. For this venue we reccomend dropping off outside Park Plaza Westminster Bridge Hotel and crossing Forum Magnum Square to the main entrance.

contact form image for kx website

Access Form