Access Tickets Information and FAQs

 

The following access card information relates to Troubadour venues. 
For external venue information please contact the venues directly by following the links on event pages.

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To help us provide the best possible service, we’ve partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements as a disabled person. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.

To ensure the right tickets are sold to the right people, we require all access bookers to provide us with a Nimbus registration number in order to qualify for any access discounts available at the time of booking. Registering is a three-step process and completely free, click here to apply.

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ABOUT THE NIMBUS ACCOUNT

 

When you sign up for a Nimbus account you have two options.

  1. KX Tickets Access Scheme.
    This scheme is free of charge and will last for three years. Your Nimbus ID will be used to verify the individual needs for visiting one of our participating venues. This could be a wheelchair space, access to a hearing loop or a plus 1 companion ticket. All KX access customers receive a discounted ticket*, however discounted companion tickets will only be made available to those who qualify.

     

  2. Access Card.
    The Access Card costs £15 and offers you all the benefits of the KX access scheme but on a national level. Access cards also last three years but can be used at other venues, attractions and stadiums around the country such as, ATG, Delfont Macintosh Theatres, The Ticket Factory, Merlin Entertainment and many, many more. A full list can be found here.
     

*KX Tickets sell for a variety of different productions and venues and the amount of access discount available can vary between productions. The Access card will be valid for all productions at Troubadour Wembley Park Theatre, Leith Theatre Edinburgh, Witness for the Prosecution, Come Alive! The Greatest Showman Circus Spectacular, The Hunger Games on Stage and Terrible Thames.

Updated March 24 2025

Access FAQs

KX Tickets can only sell accessible tickets for venues where we directly run the box office, these are:

  • Come Alive the Greatest Showman Circus Spectacular

  • Starlight Express

  • Syon House and Gardens

  • Terrible Thames

  • The Hunger Games on Stage

  • Witness for the Prosecution
     

To book access tickets for the following productions you will need to contact the venue directly. Links can be found on the individual show pages.

  • 101 Dalmataons
  • Titanique
  • Marylebone Theatre
  • Menier Chocolate Factory

For any event / production at Marylebone theatre you are can book access tickets here

For Witness for the Prosecution please fill out the form at the bottom of this page or email us at [email protected].
In your email please specify: 

  • The production you wish to attend.

  • Your preferred date and time

  • Your specific requirements. For example, if you need an aisle seat, level access, a wheelchair space, or you need to bring an essential carer. 


Our team will then make sure you get the best possible location in the venue

Most productions will offer a captioned or signed performance during the run. To find out if there is a performance scheduled please see the event page on our website.

Yes, however we do ask that you inform us when you book your ticket so the team can make the necessary arrangements before you arrive.

Most productions will offer a relaxed performance during the run. To find out if there is a performance scheduled please see the event page on our website.

Yes, though what is offered can change depending on the production. For more information on access rates for a specific production please email [email protected].

KX Tickets operates as both a venue box office and a ticketing agent. Where we run the venue box office we are able to provide a full access service and have people in place to help you from the start of the booking process until curtain down on your chosen show, should you need it.

Where we act as an agent we do not have anyone on site who has the knowledge necessary to assist you. By asking you to book directly with a venue in these instances we believe you will get better service and have peace of mind once you make your booking.

Troubadour Wembley Park has two accessible car parking spaces.
There is no cost for these, however they must be booked in advance, please use the form at the bottom of this page to make an enquiry.

Syon House and Gardens has a large car park with designated disabled parking spaces.

London County Hall is located on a private road and unfortunately does not permit access for parking, drop off or collection. For this venue we recommend dropping off outside Park Plaza Westminster Bridge Hotel and crossing Forum Magnum Square to the main entrance.

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Access Form

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