The KX Tickets team can assist you with your booking and give you more information about the show, facilities at the show venues and ticket prices available.
You can call the general booking line number 0333 320 1663 or email [email protected] and speak to any member of the team for more information or to make a booking.
If anyone would like to make an access booking for Brief Encounter please call The Old Vic on 0344 871 7628.
Please note there are 34 steps to the front of the cinema, and the venue has 2 sets of steps. There are no access entries or lifts to the Empire Cinema, Haymarket.
Witness For The Prosecution
If you have any concerns regarding access we strongly recommend booking your seats in the Stalls.
The Galleries have no lift access, and very steep stairs to rows C and D.
What To Tell Us
So that the venue staff can ensure you have an enjoyable experience, you can let us know when you book your tickets whether you have any specific requirements, such as the need for step free access or if you will be bringing an assistance dog. You can discuss your needs by phone in confidence with our staff or you can self-certify when registering online.
Accessible performances are scheduled as regularly as possible, so if you are specifically interested in Relaxed, Audio Described or Captioned performances, you can let us know by phone, email or when registering for your account by checking the relevant box.
How To Book
You can make a booking in any of the following ways:
- You can call KX Tickets on 0333 320 1663. The lines are open 9am-9pm Monday to Sunday (except Christmas Day).
- You can book in person at the venue box offices.
- You can email the box office on [email protected] - this inbox will be monitored from 10am-6pm Monday to Saturday.
- You can book online – to book access tickets, you will need to register and create an account first.
Logging In To An Existing KX Tickets Account
Click on 'Login' at the top right of the page.
If you have your email address and password already, you can enter them to access your account and book your accessible seats.
Adding Your Access Requirements To An Existing KX Tickets Account
Once you have entered your username and password and clicked the red 'login' button, you will be taken to a page showing your account details. On this page, there is a dropdown menu for access requirements where you can add any that you may have. This will allow you to view and purchase access tickets on our website.
Creating a New KX Tickets Account
If you do not have a username and password, click the 'Register' button which can be found on the far right of the top menu, between the 'Login' and basket buttons.
Adding Personal Details and Access Requirements
You will need to enter some details about yourself, including your name, email address and phone number; we need these details so that your booking is secure - this means nobody but you can use your tickets, unless you expressly allow it.
Then you can use the dropdown menu to select your access requirement. If you have more than one, please select the one that most closely describes your primary seating concern and then briefly explain any further needs you have in the 'Other Access Requirements' box or drop us an email at [email protected] so we can add the correct notes to your account. This will make future bookings even easier and if we spot that the seats you have bought aren't the best to suit your needs, we can pick up on this quickly and amend this for you.
Joining Our Mailing List To Be Notified Of Accessible Performances
If you are interested in upcoming accessible performances, you can use the second dropdown box to let us know that you would like to be informed when they are scheduled. When any performances matching your preference are announced, we will send you an email so that you can book your tickets.
Creating a Password
You can then create a password for your account - you will need this to log in next time you want to buy tickets from us, so make it something memorable or make a note of it and keep it in a safe place.
(Don't worry if you do forget it though - you can reset your password by clicking 'Log in', entering your email address and clicking 'Reset here' next to 'Forgotten Your Password?' An email will be sent to you prompting you to click a link which will take you to a page where you can enter a new password)
Adding Your Billing Details
Once you've entered these details, you will need to supply your postal address. This is so that your payment details can be verified with your bank and we have your address if you would like us to send you your tickets.
You can enter your post code and click 'Find Address' - this will allow you to select your address from a list - or you can enter your address manually, if you would prefer.
Contact Preferences - How Are We Allowed To Get In Touch With You?
You will then be asked about your Contact Preferences - this means you can tell us how you're happy for us to get in touch with you.
If you would like to be informed of upcoming productions, including accessible performances, you can decide whether you would prefer to get this information by email or by post (or both!) by ticking the box you choose.
If you would like the show's producers to be able to send you details of their upcoming productions, you can check the box to let us know you're happy for these selected third parties to contact you by email or post.
You can unsubscribe from this at any time by logging into your account and unticking the boxes, or clicking the unsubscribe link at the bottom of the promotional email or by emailing us at [email protected] - we will ensure no further marketing is sent to you by post or email.
If you would rather not receive any contact from us or our producers, you can simply untick the boxes and we will not use your details to contact you unless there is an issue with the particular performance you have booked for. In the rare event that this happens, we will call or email you to let you know of any changes and whether you need to reschedule your tickets. Our staff can guide you through this process.
Once you've submitted these details, your account will be created and you'll be ready to purchase your tickets online.
You can then return to the 'What's On' section to pick a date and find tickets to the show(s) you wish to see - accessible seats will now be represented by a star icon on the seating plan.
Please note that, when booking for Witness for the Prosecution, the VIP Jury seats are also represented by a star icon - if you hover your mouse over any of these star icons or other seat you are interested in, you will be able to see additional information that will tell you details such as whether the seat it is suitable for wheelchair users, whether it has a good view of captions or good signal for the hearing loop.
If you are eligible for a discount, this will be applied to your basket automatically during the checkout process.
When you purchase access tickets online, you may receive a phone call from our box office for further information to ensure the seats you've booked are suitable and if there is anything you need to make your visit easier. They may ask you to provide some form of proof that you require access tickets - this is simply to protect the scheme for those who rely on it and ensure any free assistance tickets are going only to those who need them.
If you want us to set up your account for you, you can call or email and we will get you set up to purchase online.
If you have requirements we have not covered in our online options, please do let us know at your earliest convenience so we can rectify this for you.
If there are no bookable wheelchair positions on the seating plan, you can either choose an alternative date or contact us: call 0333 320 1663 or email [email protected]
Venue Access Information
For more information regarding access for each specific venue, go to the WHAT'S ON page & select the show you would like to see. There will be an Access tab you can click that will contain all the relevant information for the show you are wanting to see, including directions to the venue, accessible parking and more.
Accessibility may vary slightly from venue to venue so please do check the Access page for the show to ensure you feel comfortable and well-informed.
Our premises are 100% accessible to wheelchair users and people with mobility difficulties.
Working/Guide dogs are welcome to access our theatres - they can be taken into the auditorium or cared for by the duty manager during the performance.
If the answer to your question is not on the website, give us a call 0333 320 1663 or email [email protected]
Click on the show below to see more specific access information for the venue you'll be visiting (this page will open in a new window):
Witness For The Prosecution - London County Hall
To get this information in braille, audio or an alternative format, please call on 0333 320 1663 or email [email protected]