For up to date information on the status of our venues and events please see our COVID statement.
Online - There are no booking fees online. Go to the homepage and select the show you want to see.
At the venue - Check venue information to find out when the venue box office open for ticket sales.
Yes. If your device is compatible a live seating plan will be available from which you can choose your own seats. If you are unable to load this on your device, or if you would rather have the best available seats chosen for you, then your seats will be selected for you after asking you a range of questions regarding your preferences.
If you buy tickets for somebody else, or an individual other than the person purchasing the tickets will be collecting them, please fill in the appropriate field whilst creating your booking. Alternatively, please contact the Box Office by email at email@example.com. Without letting us know in advance it will not be possible for people to pick up tickets without the confirmation email, reference number, or card that was used to purchase the tickets.
There are no fees at all if you book online or in person at one of our venue Box Offices. There are a no fees whatsoever if you choose the ‘Print at Home ‘option. However, please note that we may not be able to provide the 'Print at Home' feature for all productions.
There is a dispatch fee of £1.75 for all bookings that are printed by KX Tickets to be sent via post or collected from the Box Office. If you book online and choose the 'print at home' option, you can print your tickets immediately, without paying the dispatch fee. If you choose to have your tickets posted to you, your tickets will arrive no later than five days prior to the performance. If you book less than five days prior to the performance, you will need to collect your tickets from the Box Office. We are unable to post tickets to addresses outside the UK. Please note that we may not be able to provide the 'Print at Home' feature for all productions.
Depending on the offer you have been given, you may be asked to enter a promo code when you have added tickets to your basket or it may be applied automatically, depending on the date(s) and configuration of items in your basket.
Please note that all offers and discounts are subject to availability, cannot be combined and are not to be applied retrospectively.
We can accept Visa Credit, Visa Debit, Switch, Mastercard and American Express.
If you have had tickets exchanged or refunded to credit then it is very easy to use.
Once you have selected your desired performance, date and time simply login to your account and at the checkout tick the box that says 'use my credit (£xx.xx)' then continue with the confirmation process as normal.
If you have not logged on before just enter your email address and click on the 'forgotten my password' button and the reset information will be sent to you.
Yes. KX Tickets can accept SOLT Tokens for ticket purchases over the telephone or in person. Please note we are unable to accept vouchers for online bookings.
We are unfortunately unable to take Paypal payments however you may be able to pay using Apple Pay depending on the event.
Print at Home tickets will be sent via email once payment has been made and the booking confirmed. If your tickets are being delivered by post they will arrive no later than five days prior to the performance. If you book less than five days prior to the performance, you will need to select ‘print at home’ or collect your tickets from the Box Office. If your tickets have not arrived five days prior to the performance, please contact firstname.lastname@example.org to arrange duplicates which will be held at the venue Box Office for you to collect.
If your tickets have been lost or damaged, please contact the ticketing agent you booked with. If you booked with KX Tickets, please let us know as soon as possible. We are unable to post reprinted tickets and you will need to collect them in person from the venue Box Office prior to the performance. We will need to see your confirmation email, reference number, or the card you originally paid with before we can reissue your tickets. There is a reprint fee of £1.50 per ticket.
During the Covid-19 pandemic, we have adopted a more flexible exchange policy. We will exchange your tickets to a different date or time of the same production or event, provided we are given at least 24 hours' notice. There is no charge for exchanging.
If you exchange, your original tickets will become void and can no longer be used for entry.
If you would like to exchange your tickets, please contact us at email@example.com.
Our usual (non-Covid-19) exchange policy is as follows:
We may be able to transfer your tickets to an alternative performance of the same production in certain circumstances. Exchanges cannot be made fewer than 48 hours prior to the start of the performance and is always at the final discretion of the venue Box Office Manager. There will be a £1.50 admin fee per ticket to cover the incurred costs of providing this service. The new tickets can only be allocated to seats of the same price, or greater upon payment of the difference in value. We are unable to post exchanged tickets and you will need to collect them in person from the venue Box Office prior to the performance. Please note that you will need to return the original tickets by post or in person before we can issue any exchanged tickets.
Once you have purchased tickets they cannot be refunded, unless the performance has been cancelled or rescheduled. KX Tickets is not liable for adverse weather conditions, travel arrangements, or other factors that may cause you to request a refund.
If you purchased our KX Tickets Ticket Refund Insurance at the time of booking then please read the information provided here:
Please check your 'junk' or 'spam' folders. If your confirmation email has been delivered to one of these folders, please add our address to your saved contacts. If you haven't received a confirmation email at all, please email firstname.lastname@example.org and your confirmation email can be re-sent.
If you have a grievance then please contact email@example.com and inform us of the nature of your complaint. Please supply as much information as you can (date/time/order number etc.) Your message will be reviewed and you will recieve a response within three days. If we are unable to resolve the dispute we will pass it on to the appropriate people who can (venue/producer/agent) or to a suitable higher authority within the business.
If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members. You can reach STAR on 01904 234 737, or +44 1904 234737 if calling from outside the UK (10am-5pm Monday to Friday), or by completing the complaints form or email firstname.lastname@example.org. If you’d prefer to write to them, their address is:
Society of Ticket Agents and Retailers
PO Box 708
St Leonard's Place
As an online trader, pursuant to European Union legislation, you may use the following link to the European Commission's Online Dispute Resolution platform here, where you can access further information about online dispute resolution.
Please see our dedicated page for access bookings.
Children under two years of age will not be admitted to a venue, for any performance except those clearly marked as FAMILY – SUITABLE FOR ALL AGES. Other restrictions may apply depending on which production you are booking for. Please check before purchasing your tickets. Should the performance allow babes-in-arms, (when clearly marked as FAMILY – SUITABLE FOR ALL AGES) they must have a seat paid for at full price unless there is a specific concessionary price and instruction labelled for the show.
The latecomers and readmittance policy will differ depending on the production. Please visit the corresponding show information section which you can navigate to from the homepage; or call our sales teams for information.
It is illegal under UK copyright law to record any aspect of the performance.
The full Terms and Conditions for your booking can be found at kxtickets.com/terms-conditions.
By purchasing tickets you agree to our terms and conditions.